Knowledge Base
How-to guides and reference articles for the Gumshoe platform.
Voice Verify: How Phone Verification Catches Ghost Suppliers
Voice Verify places an automated call to a supplier's registered number and confirms a live contact exists before you pay. How it works, what a PASS/WARN/FAIL means, and how it fits your existing verification workflow.
The Assurance Score and Intelligence Scores: How Gumshoe Weighs Every Check
Gumshoe's Assurance Score and Intelligence Scores provide a comprehensive risk assessment of suppliers, enabling procurement teams and accountants to make informed decisions.
Licence Tiles Explained: State Registers, QBCC, and What FAIL Means for Your Contract
Verifying a supplier's licences is a critical step in the due diligence process, especially for industries like construction, finance, and professional services.
Insolvency, Gazette and Company Status: Reading the Three Failure Tiles Together
Insolvency, Gazette, and Company Status are three critical tiles in Gumshoe's supplier due diligence suite.
Email Verification in Gumshoe: Four Steps from Domain to Confirmed Reply
Verifying a supplier's email address is a critical step in preventing accounts payable fraud and ensuring that your organisation's payments are secure.
Web, WHOIS and Threat Check: Reading Gumshoe's Domain Signals
Domain signals are a critical component of supplier risk assessment, providing insights into the legitimacy, stability, and security of a supplier's online presence.
ABN and GST Tiles Explained: What Active Status Actually Tells You
Verifying the legitimacy of Australian suppliers is crucial to preventing accounts payable fraud and ensuring compliance with the Australian Taxation Office (ATO).
Contract Intelligence: Reading a Supplier's AusTender History
A supplier's AusTender history provides a wealth of information about their government contracting experience, which can be used to assess their credibility and delivery capability.
AML & PEP Screening in Gumshoe: What a Match Means and What to Do Next
Anti-money laundering (AML) and Politically Exposed Person (PEP) screening are critical components of a robust supplier due diligence program.
Adverse Media Scan: How Gumshoe Reads 90 Days of News for Your Suppliers
Adverse media scans are a crucial component of due diligence, allowing businesses to identify potential risks associated with their suppliers.
How to Read the Risk Assessment Tile: Gumshoe's Synthesised Risk Brief
Gumshoe's Risk Assessment tile synthesises the findings of every check, risk pattern, and assurance score into a single, actionable brief.
How Media Intelligence Works
How Gumshoe finds, scores, and surfaces news coverage for the entities you verify — including how GDELT works, what tone scoring means, and why NA is normal for most private companies.
Understanding the NDIS Data Research Portal
How to use the NDIS data research portal at dataresearch.ndis.gov.au to understand provider market concentration, service district data, and what the aggregate datasets mean for supplier due diligence.
QBCC Licence Categories — What Each Financial Category Means
QBCC financial categories determine the maximum contract value a Queensland contractor can accept. Here's what each category means and why it matters for procurement.
APRA Regulated Entities — What the Register Covers and Why It Matters
APRA is Australia's prudential regulator for banks, insurance companies, and superannuation funds. Here's what a Gumshoe APRA check tells you about a financial services supplier.
DFAT Sanctions Check — What It Means and What to Do on a Match
The DFAT Consolidated Sanctions List is Australia's official register of entities, individuals, and vessels subject to targeted financial sanctions. Here's what a Gumshoe sanctions result means and how to respond.
ASIC AFS and Credit Licences — What They Are and Why They Matter
ASIC issues two main types of financial services licences: the Australian Financial Services (AFS) Licence and the Australian Credit Licence (ACL). Here's what each covers and what a licence check tells you about a supplier.
Capital Intelligence — Frequently Asked Questions
Common questions about Gumshoe Capital Intelligence products: QuickScan, Intelligence Dossier, Capital Monitoring, and how intelligence differs from investment advice.
Account Credits — How They Work
How account credits are created from unused payment grants, how to see your balance, and how they apply automatically at checkout.
Annual Subscription — Plans, Billing, and Cancellation
What's included in Individual and Enterprise plans, how billing works, how credits apply, renewal, and cancellation policy.
Payment Issues — What to Do When Something Goes Wrong
What to do if your payment went through but verification didn't run, how to handle declined cards, and how to request a refund.
Phoenix Shield — Continuous Supplier Monitoring
What Phoenix Shield monitors, how alerts work by severity, how to add and remove suppliers, the change feed, and plan limits.
Dashboard Reference Guide — Scores, Panels, Reports & Monitoring
A complete reference for everything on the Gumshoe dashboard. What each metric means, how scores are calculated, what the Phoenix panel shows, and how to get the most out of the Report Builder.
Director & Board Checks: How Gumshoe Cross-References Company Leadership
When you verify a supplier, Gumshoe doesn't just check the company — it checks the people behind it. Here's how the director cross-check works and what it looks for.