Legal
Legal Hub
Plain-English summary of our actual practices. For legal queries, contact [email protected].
All of Gumshoe's legal documents are listed here. They are written in plain English and describe our actual practices accurately.
Privacy Policy
How we collect, use, store, and protect personal information — including what data we collect from
you, how we handle sole-trader ABN records, what third-party services we use, and how to access or
correct information we hold about you.
Terms of Service
The rules governing your use of gumshoe.au — what the service does, how subscription tiers and
premium checks work, accuracy and reliance limitations, rate limits, intellectual property, and
how to close your account.
Refund Policy
When you can get a refund — covering free checks (no charge), per-check premium purchases, annual
subscription plans, technical-failure exceptions, and your rights under the Australian Consumer Law.
All prices include GST.
Acceptable Use Policy
What you may and may not do with Gumshoe — permitted uses like supplier onboarding and fraud
prevention, prohibited uses including stalking, bulk scraping, and commercial redistribution, and
how sole-trader records must be handled under the Privacy Act.
Questions about our legal documents?
If you have a question about any of our legal documents, need clarification on how they apply to your situation, or want to report a concern, email us at [email protected].
For privacy-specific requests (access, correction, deletion), email [email protected].
For billing and refund queries, email [email protected].
To report misuse of the platform, email [email protected].